Terms & Conditions

Last Updated: 4 April 2026 1. Introduction and Company Information Welcome to the website operated by DigiPlex Limited (hereinafter referred to as "Company", "we", "us", or "our"). The Company is registered in Hong Kong with the following details: Company Name: DigiPlex Limited Company Registration Number: 77076898 Registered Office Address: UNIT 1603, 16TH FLOOR, THE L. PLAZA 367 - 375 QUEEN'S ROAD，CENTRAL SHEUNG WAN，HONG KONG These Terms and Conditions ("T&C") govern your access to and use of our website and the purchase of virtual products, specifically imo in-app currency (the "Virtual Product"). By using our website and purchasing the Virtual Product, you agree to be bound by these T&C. If you do not agree, please do not use our website. 2. Nature of the Virtual Product The Virtual Product sold on our website is imo in-app currency, which is a non-financial, non-withdrawable, non-transferable digital token used exclusively within the imo application ("imo App"). You acknowledge and agree that: The Virtual Product represents only a limited, non-exclusive, revocable, non-transferable right to use certain features within the imo App as permitted by imo’s own terms. The Virtual Product has no real-world or monetary value. It does not constitute a security, investment contract, currency, or any form of financial instrument under the laws of Hong Kong or any other jurisdiction. The Virtual Product has no value outside the imo App. If your imo account is suspended, terminated, or if the imo App ceases operations, the Virtual Product may become unusable without any compensation from us. Within the imo App, the Virtual Product does not have any nature for any form of trading, or withdrawal of cash or equivalent. It can only be used to: Unlock certain in-app privileges or entitlements, Exchange for virtual gifts to support content creators (as allowed by imo’s platform rules), or Access other limited non-monetary benefits as defined by imo. You are strictly prohibited from attempting to sell, exchange, convert to fiat currency, or otherwise trade the Virtual Product outside the imo ecosystem. 3. Purchase and Delivery After successful payment, delivery of the Virtual Product will occur automatically, typically within a few seconds up to a maximum of five (5) minutes. Delivery is considered complete once the Virtual Product is credited to the imo user ID you provided at checkout. No refunds, cancellations, or chargebacks will be accepted once the Virtual Product has been delivered. This includes instances where you change your mind, accidentally purchase the wrong item, or fail to read the product description. If more than five (5) minutes have passed since payment confirmation and you have not received the Virtual Product, you must contact us immediately via the "Contact Us" link on our website. We will investigate whether the delivery failed. 4. User Obligations and Incorrect imo ID You are solely responsible for providing the correct imo user ID at the time of purchase. The most common reason for non-delivery is an incorrect or mistyped imo ID. If you provide an incorrect imo ID, we will not be able to transfer the Virtual Product to you, and no refund will be issued. We may, at our sole discretion, attempt to help correct minor errors, but we are under no obligation to do so. 5. Data Protection Policy (Compliant with Hong Kong Laws) We are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) ("PDPO"). Collection of Personal Data: When you make a purchase, we collect only the information necessary to process your transaction and deliver the Virtual Product (e.g., imo ID, payment confirmation, and basic contact details). Use of Data: Your data is used solely for order fulfillment, customer support, fraud prevention, and legal compliance. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data Retention: We retain transaction records for no longer than necessary for tax, anti-money laundering, and dispute resolution purposes, typically seven (7) years as permitted by Hong Kong law. Data Security: We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Your Rights: Under the PDPO, you have the right to request access to and correction of your personal data. Requests should be sent to our contact email provided on the website. Third-Party Processors: Payment processing may involve third-party gateways. We ensure such processors comply with applicable data protection laws. 6. Anti-Money Laundering (AML) Policy In compliance with the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615 of the Laws of Hong Kong) ("AMLO"), we enforce the following: No cash or anonymous payments: All payments must be made via traceable electronic methods (credit/debit cards, digital wallets, or bank transfers). We do not accept cash, prepaid cards without KYC, or cryptocurrency that anonymises the source. Transaction monitoring: We monitor transactions for suspicious patterns, including unusually large purchases or rapid repeated purchases. Suspicious activity reporting: If we suspect any transaction involves money laundering, terrorist financing, or other illegal activities, we reserve the right to: Freeze the transaction and suspend delivery, Request additional identification or proof of payment, Report the matter to the Joint Financial Intelligence Unit (JFIU) of Hong Kong, Refuse to complete the transaction without any liability. Record keeping: We maintain records of all transactions for a minimum of seven (7) years as required under AMLO. 7. Prohibited Activities You agree not to: Use our website for any illegal purpose under Hong Kong law. Attempt to reverse engineer, hack, or disrupt our delivery systems. Use stolen payment methods to purchase Virtual Products. Request chargebacks for successfully delivered Virtual Products (such conduct may constitute fraud and be reported to law enforcement). 8. Limitation of Liability To the maximum extent permitted by Hong Kong law: The Virtual Product is provided "as is" without warranties of any kind, including that it will work with future versions of the imo App. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Virtual Product, including loss of imo account access or changes to imo’s internal policies. Our total liability to you for any claim arising from these T&C shall not exceed the amount you paid for the specific Virtual Product in the transaction giving rise to the claim. 9. Force Majeure We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to technical failures of the imo platform, internet outages, payment processor downtime, or legal restrictions. 10. Amendments We reserve the right to update these T&C at any time. Changes are effective immediately upon posting on our website. Your continued use after changes constitutes acceptance. 11. Governing Law and Dispute Resolution These T&C and any disputes arising from them shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any dispute, controversy, or claim arising out of or relating to these T&C shall first be attempted to be resolved through good-faith negotiations. If unresolved within thirty (30) days, the dispute shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with the HKIAC Administered Arbitration Rules. The seat of arbitration shall be Hong Kong. The language of arbitration shall be English. 12. Contact Us For any questions, delivery issues (after 5 minutes), or data protection requests, please contact us via the "Contact Us" link on our website.